How to cancel QuickBooks OnlineSteps checked November 14, 2026
The exact steps from QuickBooks Online's own help pages, plus what happens to your money and your data, so there are no surprises.
Steps to cancel QuickBooks Online
- 1Sign in to the Intuit Account Manager.
- 2Select "Products & billing", then select your company name.
- 3Find the product you want to cancel and select "Cancel".
- 4Follow the on-screen steps; you'll get a confirmation when the cancellation succeeds.
Before you cancel
- When it takes effect
- Cancellation takes effect the day after the last day of your current subscription period, and you can keep using the service until then. Within that paid period you can select "Resume subscription" to undo it.
- Refunds
- Intuit's terms say there are no refunds or credits for cancellations or partial subscription periods. Annual QuickBooks Online subscriptions have a 60-Day Money Back Guarantee if you cancel within 60 days of purchase and submit the online refund request form; monthly plans and renewals are excluded.
- Your data
- With a single subscription you keep read-only access to your data for one year after cancelling; after that you must resubscribe to access it. Keeping at least one other QuickBooks Online subscription on the same login keeps read-only access indefinitely. Export advice is not stated in the cancellation article.
- Rather pause or downgrade?
- Intuit suggests changing to a lower plan to reduce monthly costs while keeping your data, settings and history. No free plan or pause option is stated.
- If you can't cancel online
- Signed-in users can type "cancel" in the Assistant panel and select "Cancel subscription" for help. The help page lists Sales at 1-877-866-5232 (Mon-Fri, 5 AM-6 PM PT); refund questions go to 800-446-8848.
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Sources
- quickbooks.intuit.com/learn-support/en-us/help-article/cancel-products-services/cancel-quickbooks-online-subscription-trial/L0MFTXlbw_US_en_US
- intuit.com/legal/terms/en-us/quickbooks/online/
- quickbooks.intuit.com/return_policy/
Menus can change. If a step doesn't match what you see, follow QuickBooks Online's help page above, and let us know so we can update this guide.