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How to cancel MailchimpSteps checked November 14, 2026

The exact steps from Mailchimp's own help pages, plus what happens to your money and your data, so there are no surprises.

Steps to cancel Mailchimp

  1. 1Click your profile icon and choose "Account & billing" or "Account" (depends on your user type).
  2. 2Open the "Settings" menu and select "Manage my plan".
  3. 3Select "Delete my account" (if suggestions or a Support option appear, click "Continue to delete").
  4. 4Enter your password and type DELETE in the confirmation fields.
  5. 5Click "Permanently delete".

Before you cancel

Who can cancel
The Owner can close the account; an Admin has the same permissions as the Owner, including "Close account". Managers, Authors and Viewers cannot close the account.
When it takes effect
Deleting a monthly plan account is effective immediately, and you must pay any outstanding balance before you can delete. No notice period is stated.
Refunds
Monthly paid plans get no refund or credit, and deleting the account takes effect immediately. Annual paid plans have a 60-day money-back guarantee from the purchase date; annual plans are closed by contacting sales.
Your data
Deletion is permanent: all audience data, campaign archives and reports are removed and the account cannot be restored. Back up first with Mailchimp's Export and Back Up Account Data tool (one export per 24 hours, large exports can take up to 24 hours).
Rather pause or downgrade?
You can pause a monthly Marketing plan for 3 or 6 months via Settings > Manage my plan > "Pause my plan" (max 2 pauses per 12 months), which stops billing and keeps your data. You can also downgrade to the Free plan, but only once over the life of the account; downgrades take effect at the start of the next billing cycle.
If you can't cancel online
Paid users can log in to reach Mailchimp's email and chat support. Annual-plan customers close their account by contacting sales (sales line listed on the help page: +1 (800) 315-5939).

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Sources

Menus can change. If a step doesn't match what you see, follow Mailchimp's help page above, and let us know so we can update this guide.